1. General Approach
Due to the nature of the products, especially in the medical and healthcare sector, returns are subject to strict conditions to ensure safety and product integrity.
2. Return Conditions
Returns may be requested within seven days of delivery, provided that the product is unused, in its original packaging, and in resalable condition.
3. Restrictions
Returns are not accepted for opened disposable items, used equipment, or personal-use medical products due to hygiene and safety regulations.
4. Defective or Incorrect Products
If a product is received defective or incorrect, the customer must notify the company within 48 hours of delivery.
5. Return Process
To initiate a return request, customers must contact:
6. Refunds
Refunds will be processed after the returned product has been received and inspected. Processing times may vary depending on the payment method used.
7. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error by Soma International Enterprise.